Frequently asked questions

Can't find what you're looking for? Email support@shiftphotos.com — we reply within 24 hours.

Is ShiftPhotos really cheaper than Google Photos?

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Yes — 24–34% cheaper on every comparable plan. Our Basic 100 GB is ₹99/month vs Google One ₹130. Starter 30 GB is ₹39 vs Google ₹59. Same storage. Better features.

Will you delete my photos from Google?

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Only if you explicitly ask us to, per batch, with confirmation. We use read-only access to Google Photos. We verify every upload with a checksum before you can choose to delete originals.

What happens if Google blocks ShiftPhotos?

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Your migrated photos remain 100% yours, encrypted in ShiftPhotos cloud. We also support Google Takeout ZIP upload (works without OAuth) and our mobile app syncs directly from your device — bypassing Google entirely.

Is my data safe?

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AES-256 encryption at rest. TLS 1.3 in transit. Signed URLs expire in 5 minutes. Row-level security in database. Optional zero-knowledge encryption on Pro tier. CSAM auto-detection via Microsoft PhotoDNA. We publish a security whitepaper.

Will ShiftPhotos train AI on my photos?

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Never. In compliance with Google's API Limited Use policy and our Privacy Policy, your photos are never used to train AI models — ours or anyone else's.

What payment methods are supported?

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UPI (PhonePe, GPay, Paytm), all major credit/debit cards, netbanking for 100+ Indian banks. All subscriptions managed via Stripe; Razorpay as backup. GST invoices downloadable for businesses.

Can I cancel anytime?

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Yes — no cancellation fees. Your access continues until the end of the paid period, then you get a 30-day grace period to export data before we delete it. You can also pause for 60 days if you need a break.

What about WhatsApp photos?

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We have a dedicated WhatsApp backup feature that deduplicates forwarded images (including the infamous 'Good Morning' forwards), separates documents from memories, and helps you keep what matters.

Is there a free trial?

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Yes — 14-day free trial on any plan. No payment method required at signup. You experience the full product before deciding.

Who's behind ShiftPhotos?

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ROSTAN Technologies Pvt. Ltd., based in India. We're a small team focused on building trustworthy, India-first products. Support via email and WhatsApp in English and Hindi.

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